Our Offerings
It all starts at the front. Your front office staff is the first impression of your property, directing the symphony of the guest experience. Empower and enable them to max out their potential-for the business, for your team, and for themselves as professionals. Here’s where we come in:
Optimizing Operations
Supporting and providing playbooks customized to your team’s individual needs, in areas such as:
Recruitment and staffing tools, techniques and best practices
Inventory management systems and optimization
Billing improvement and error reduction
Issue escalation and guest experience resolution
Leadership & Professional Development
Enable your team to do more and elevate your guest experience. Empower them to embark on a true hospitality career. Working with you, we can develop custom tools such as:
Leadership training workshops
Professional development pathways
Onboarding, training and SOP development
Vendor performance assessments
Packages
Starter
One time assessment and solution for one area of focus from above (such as inventory management optimization or creating onboarding)
Standard
One time assessment and custom solution for up to three areas of focus from above. Additional five hours of implementation support.
Custom
Custom assessment, solution building and ongoing support for implementation and progress assessment.